Pearson Hards,
Communicate the range of services a solicitors offers

Pearson Hards were recommended to us by one of our existing clients. They’re a small solicitors firm, mainly dealing in family law. Their challenge was that their clients didn’t know about all the difference services available. So someone might come in for a will, but not know they did conveyancing as well. We suggested a reception video to help educate their clients on their services.

How we solved their challenge

A solicitor’s firm came to us look for a reception video to play on a screen to their clients. They were finding the clients would come for a particular service through recommendation, but found they didn’t know the wide range of experience they had. So they might come in for a family issue, but not think of the firm when they had a property issue.


Benefits of a Reception Video

  • Entertains your customers while they’re waiting in reception
  • Shows the full range of services that you offer which could lead customers to buy more from you
  • You can introduce members of staff and their expertise
  • Reinforces the tone of your brand
  • Easily updated as your business evolves
  • Can have time-based messages, so adding Christmas messages
  • Can direct people to your website or app using a QR code they can easily photograph from their seat


The key thing with a reception video is to make sure that the tone is right for your business. For a solicitors, people can be in a difficult situation, so you need to be sensitive to the fact that some people won’t be in a happy frame of mind. For a spa, it would be a completely different feel as people are going to relax.

We kept this reception video clear, on brand and simple. The text animates slowly – we didn’t want people getting irritated or distracted by it. Overall, a very happy client!

Read more Testimonials from our Clients here


At Napoleon Creative there are no Account Handlers or PA firewalls.

When you contact us you'll get straight through to our Creative Director, Gavin Ricketts.